SNV Tours & Travels— Last updated: 29 July 2026
To confirm a booking we collect an advance of 20% of the total fare. The balance is payable at the end of the trip, either in the app or directly to the driver. The advance is what secures your vehicle, and how much of it you keep on cancellation depends entirely on when you cancel.
Cancel at any time up to 2 hours before your scheduled pickup and there is no charge whatsoever. Everything you have paid, including the full advance, is refunded.
If you cancel inside the 2-hour window, the advance (20% of the total fare) is forfeited. Anything you have paid above the advance is refunded in full. At this point the vehicle and driver have been held for you and turned away other work, which is what the advance covers.
Once a driver has been dispatched and is en route, cancellation requires review by our team. If approved, a base charge as per the vehicle's tariff is payable — settled in the app or directly to the driver — and any balance you have already paid is refunded. If the request is not approved, our support team will settle the matter with you by phone.
| When you cancel | You are charged | You get back |
|---|---|---|
| More than 2 hours before pickup | Nothing | Everything paid |
| Within 2 hours of pickup | The 20% advance | Anything paid above the advance |
| After the vehicle is dispatched | Vehicle base charge (subject to approval) | The balance |
If we cancel your booking for any reason — vehicle breakdown, driver unavailability or any other operational failure on our side — you are refunded 100% of everything you have paid, with no deduction, and we will do our best to arrange a replacement vehicle first.
If the passenger is not present at the pickup location and cannot be reached, the booking is treated as a cancellation after dispatch. We may waive cancellation charges at our discretion in genuine cases, such as a medical emergency or a cancellation caused by circumstances beyond your control.
Cancel from the booking screen in your account or in the SNV app, or contact us directly. A cancellation is effective from the moment it is recorded by us, so the window above is measured against that time — not the time you decided to cancel.
If you believe a cancellation charge or refund is wrong, contact us and we will review it:
SNV Tours & Travels
Email: [email protected]
Phone: +91 7358112749 / +91 7358112769
Address: No.73, 3rd Street, Lotus Colony, Nandanam, Chennai - 600035
See also our Terms and Conditions and Privacy Policy.
